TRIO DATA SYSTEMS - en > Solutions > Helpdesk

PRESENTATION

The ASSISTANCE department or TRIO DATA SYSTEMS is targeting to become the ideal partner of his customers when talking about the IT architecture :
  • Prevention
  • Guidance
  • Installation
  • Assistance
  • Intervention
  • Follow-up

Based on the technologic offer from many manufacturers and editors on the market, TRIO DATA SYSTEMS provides customized services based on the specifications and requirements of the customer, as well as his organization.

TRIO DATA SYSTEMS, listening to you for more than 20 years, as well among SME than Key Accounts, is offering you a whole range of services covering all your company's IT needs.

ASSISTANCE & MAINTENANCE

TRIO DATA SYSTEMS assist you for all your questions on maintenance and IT follow-up. Our task is to accompany you in your daily use of the computer tool, while trying our best to answer your every needs :
  • Checking and optimizing machines' performances
  • Updating OS and software
  • Backup of your critical data
  • Customization and enhancement of parameters based on your needs
  • Infrastructure guidance and selection of IT solutions

AUDITING & CONSULTING

A technical expert performs an audit of your current installation and listens to all your needs in order to find solutions to the evolution of your IT environment. TRIODATASYSTEMS makes realistic proposals that brings you significant enhancements while minimizing investments.

Here are some good reasons why you should use our consulting services :
  • Enhancement of the security of your data and your company's network
  • Opening of a new site or a subsidiary
  • Evolution of your IT environment to support the growing of your workforce
  • Switching to VOIP (phone over Internet)
  • Update of the IT environment to be up to date with today's technologies

FIELDS OF COMPETENCES

TRIO DATA SYSTEMS learn to develop competences in the following infrastructures fields :

  • Workstations
  • Web servers, messaging gateways, firewalls
  • Application and file servers
  • Electronic messaging, Groupware
  • Backup solutions
  • Internet/Intranet services
  • WAN / LAN architectures
  • Communication and remote access
  • Administration and monitoring tools
  • Antivirus protection tools
  • Standard office software